Get Immediate Answers to Frequently Asked Tenant Questions
Q. When is my rent due?
A. On the 1st of the month.
Q. What forms of payment do you accept?
A. Cash (surcharge applies), check, credit card, EFT. We allow tenants to pay their rent online through our portal, mail in the rent, or drop it off to our office.
Q. How do I request maintenance?
A. you can log into your account and submit a work order or call our 24/7 toll free number for support.
Q. What if I have an emergency maintenance request?
A. You can call our 24/7 emergency support line.
Q. How long will it take for a repair to be made?
A. It depends upon the severity of the issue. Emergencies are handled immediately.
Q. What happens when my lease is up?
A. We will reach out to you as many as 90 days before the end of your lease.
Q. I am moving out, when will I get my deposit back?
A. Within two weeks of the date you return the keys to us.